{"id":404873,"date":"2025-10-28T15:00:29","date_gmt":"2025-10-28T08:00:29","guid":{"rendered":"https:\/\/www.vibizmedia.com\/?p=404873"},"modified":"2025-10-28T16:03:09","modified_gmt":"2025-10-28T09:03:09","slug":"pertamina-patra-niaga-pastikan-layanan-spbu-makin-nyaman-dan-berkualitas-lewat-program-serv-q","status":"publish","type":"post","link":"https:\/\/www.vibizmedia.com\/index.php\/2025\/10\/28\/pertamina-patra-niaga-pastikan-layanan-spbu-makin-nyaman-dan-berkualitas-lewat-program-serv-q\/","title":{"rendered":"Pertamina Patra Niaga Pastikan Layanan SPBU Makin Nyaman dan Berkualitas Lewat Program Serv-Q"},"content":{"rendered":"<p>(Vibizmedia-Nasional) PT Pertamina Patra Niaga memastikan seluruh SPBU di Indonesia memberikan layanan terbaik bagi pelanggan, mulai dari mutu produk, kebersihan fasilitas, hingga standar pelayanan yang prima melalui tim khusus Service Quality atau Serv-Q.  <\/p>\n<p>Penjabat (Pj) Corporate Secretary Pertamina Patra Niaga, Roberth MV Dumatubun, mengatakan masyarakat kini semakin merasakan peningkatan kualitas layanan di SPBU Pertamina. <\/p>\n<p>&#8220;Kepercayaan masyarakat dibangun dari konsistensi pelayanan. Melalui program Serv-Q ini, kami memastikan mutu produk BBM selalu sesuai spesifikasi, fasilitas SPBU bersih dan nyaman, serta pelayanan di lapangan senantiasa prima,&#8221; ujar Roberth melalui keterangan resmi, Senin (27\/10\/2025).  <\/p>\n<p>Roberth MV Dumatubun mengatakan, Serv-Q juga menjadi pilar penting dalam penerapan Pertamina Way SPBU, yaitu standar nasional yang diterapkan di seluruh SPBU Pertamina untuk menjaga mutu layanan, dan memberikan pengalaman pelanggan yang seragam di seluruh Indonesia. <\/p>\n<p>&#8220;Melalui penerapan standar ini, Pertamina Patra Niaga berkomitmen memenuhi aspek pelayanan terbaik, mulai dari kualitas produk, kondisi fasilitas, hingga sikap dan profesionalitas petugas layanan,&#8221; katanya. <\/p>\n<p>Salah satu pelanggan SPBU Pertamina di Kuningan, Jakarta Selatan, Abdi mengaku makin nyaman saat mengisi BBM.\u200b\u200b <\/p>\n<p>&#8220;Kalau pas misalnya waktu salat, saya suka mampir ke SPBU Pertamina untuk shalat dulu. Tempatnya bersih, jadi nyaman buat salat juga,&#8221; ujarnya.  Selain menjaga kualitas produk, tim Serv-Q juga bertugas memastikan kebersihan dan kerapian seluruh fasilitas SPBU.  Area pengisian, toilet, hingga musala menjadi perhatian khusus agar pelanggan merasakan kenyamanan maksimal ketika bertransaksi di SPBU Pertamina.  Tak hanya kenyamanan, kualitas produk dan kemudahan layanan digital juga menjadi daya tarik bagi pelanggan. <\/p>\n<p>&#8220;Saya lebih memilih Pertamina Dex karena tarikannya ada dan juga lebih irit untuk mobil saya. Yang paling saya rasakan memang tarikannya. Pembayarannya juga praktis, bisa langsung tap di mesin pembayaran tanpa harus turun dari mobil,&#8221; kata pengunjung lain SPBU Pertamina Kuningan, Desi.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>(Vibizmedia-Nasional) PT Pertamina Patra Niaga memastikan seluruh SPBU di Indonesia memberikan layanan terbaik bagi pelanggan, mulai dari mutu produk, kebersihan fasilitas, hingga standar pelayanan yang prima melalui tim khusus Service Quality atau Serv-Q. Penjabat (Pj) Corporate Secretary Pertamina Patra Niaga, Roberth MV Dumatubun, mengatakan masyarakat kini semakin merasakan peningkatan kualitas layanan di SPBU Pertamina. &#8220;Kepercayaan [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":404874,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[188,8873],"tags":[],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vibizmedia.com\/index.php\/2025\/10\/28\/pertamina-patra-niaga-pastikan-layanan-spbu-makin-nyaman-dan-berkualitas-lewat-program-serv-q\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pertamina Patra Niaga Pastikan Layanan SPBU Makin Nyaman dan Berkualitas Lewat Program Serv-Q - Vibizmedia.com\" \/>\n<meta property=\"og:description\" content=\"(Vibizmedia-Nasional) PT Pertamina Patra Niaga memastikan seluruh SPBU di Indonesia memberikan layanan terbaik bagi pelanggan, mulai dari mutu produk, kebersihan fasilitas, hingga standar pelayanan yang prima melalui tim khusus Service Quality atau Serv-Q. 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